HOW TO ORDER:

The first step to order your saddle is taking a wither tracing of your horse (see below for instructions).

Send or fax (250/296-4164) us the tracing, a photo from the side if you have one available, and tell us the weight, height and breed of your horse. This way we are able to custom fit your horse.

Once the saddle is ready to ship, pay by VISA, Master Card, Certified Cheque or send a Money Order and we’ll try to send out your saddle within 4-6 working days.

We offer a 10-Day Money Back Guarantee – the item(s) have to be returned in unused and brand-new condition. Shipping charges will not be refunded.

How Do You Measure Your Horse For A Customer Saddle Fit?

It's Easy!

1. First, note the line as illustrated. This represents the front edge of the saddle tree.

2. Next, snip off the ends of a common coat hanger, and bend over area indicated until you have a snug fit. Carefully remove without changing the angle.

3. Finally, trace the outline of the wire on some paper with a black marker. Fax (250/296-4164) or mail with your order. From this we can make a template and cross check it against your saddle order.

Where to position the saddle on your horse: Australian Saddles sit more forward on the horses back than traditional Western saddles, the stirrups are also attached in a more forward position. This puts the rider’s center of gravity and weight over the horse’s shoulder rather than the middle of the spine. This position is unquestionably far more comfortable for most horses and greatly enhances horse performance. Before undertaking a long ride with your new saddle, we suggest many shorter rides allowing the padding to conform and adjust to your horse.

How the saddle should fit on your horse: Australian saddles do sit differently on a horse than Western or English saddles, and a different approach is required. Make sure you contact us directly with any questions you may have. Be assured no one else can offer you the kind of knowledge required for saddle fitment of Australian saddles. Do not rely on trainers, tack shops, conventional saddle fitters or friends, whom although mean well, do not have the expertise required regarding Australian saddles and how they should fit your horse.

The ABC Saddle Fitment Program

It is not always possible to get this perfect "textbook fitment" shown here, however, if the front is a little higher or a little lower, you will be just fine, as long as you don't have the extremes shown above. (Several of our saddle models are made with a deeper seat and higher cantle, so naturally the back of the seat will sit slightly higher than the front on these models.)

How can you determine saddle fitment in this way? I saw some guy conducting a clinic and claiming you need to have four fingers of clearance at the front of the saddle and certain clearance on each side of the withers.

Well I guess you might say we have taken saddle fitment to a whole new level. If you don't have enough clearance between the top of the withers and the saddle, the front of the saddle is obviously sitting too low on the horse, this is diagnosed in illustration "B" above. If you had too much clearance at the front this is diagnosed in illustration "A". Our new fitting program is as simple as ABC, you would wonder why saddle fitters try to make it so difficult, unfortunately they probably see it as another income stream.

How To Ride Australian ....

When posting in an Australian saddle, you need to use a much lower post than you might have been taught by your riding instructor. You have a few minor riding adjustments to make in order to enjoy the many benefits of an Australian saddle. After you have mastered "Aussie Riding" it is unlikely you will ever want to ride Western or English ever again.

How to order: By phone, 1-866-832-3565 (toll free Canada wide). After hours, please leave a message and your phone number on our voice mail. You are also welcome to use our 24-hour fax service at 250/296-4164 or e-mail us at info@outbacksaddles.com.

Payment: Visa, Master Card, C.O.D., Money Order or Certified Funds are accepted. Please add an additional 14 days to delivery time for personal cheques orders to clear funds. A $30 charge will be added to all "insufficient funds" cheques. Interest charge on overdue accounts is 24% per annum.

Prices & Specifications: All prices are in Canadian Dollars. Prices & specifications are subject to change without notice, and goods will be invoiced at the prices prevailing at the date of shipment. Please call prior to ordering to confirm the listed prices and availability of goods. Special sale prices apply to in-stock items only! Free shipping all across Canada for new items over $300 before tax.

Delivery: It is usually via Canada Post and takes approximately 4 to 10 workdays after leaving our warehouse, depending on area and holiday season. We generally have all orders shipped within 4 to 6 workdays upon receiving the order, however it depends entirely on our current workload in the shipping department. If you require express delivery please let our customer service know at 1-866-832-3565. 

Shipping/Handling Fees: All fees are in Canadian Dollars. For speedier delivery please contact us at 1-866-832-3565 for prices. Free shipping all across Canada for new items over $300 before tax. 

Exchange Policy: If the item you ordered is the wrong size let us help you exchange it for one that works. If you wish to make an exchange, it must be shipped pre-paid at your expense, in original new condition within 30 days of invoice date along with your instructions and a copy of the Cariboo Outback Saddles & Supplies sales receipt. Please call 250/296-6806 in advance, in order for us to issue you with a return authorization code. Return shipping back to the customer will be paid on the 1st exchange at the Company's expense (for original purchases over $300 only); thereafter all shipping costs will be borne by the customer. Saddles with adjusted trees to narrow width will not be accepted for a return or exchange.

Saddle Fitment: All our current Kimberley Series saddles, Exmoor and our Down Under models have adjustable saddle trees, whereby we can adjust the saddle to fit nearly any kind of horse ...Big or Small. When we receive your wither tracing (for wither tracing details see above template) we match it to a suitable saddle that you have chosen. When you receive the saddle, and if you are unsure of the saddle fit, send or email us some side-on photographs of the saddle on the horse, with the horses head in a normal upright position. We will contact you within (48) hours of receiving the photographs to advise you if the fitment is correct. After viewing the photographs we will advise you if you have the saddle correctly positioned on the horse, and if the saddle fitment is correct.

Return Policy: All goods must be returned in original new condition within 30 days of the invoice date and excludes all delivery and/or shipping charges. Please phone 250/296-6806 in advance for return authorization code before returning any goods; without this code your return will not be accepted. Make sure the return authorization code is clearly marked on the topside of the return carton. If exchange or refund merchandise is not returned in original unused condition, and has apparent wear from usage, your return will be adjusted by a minimum of 15% to allow for a reduced selling price. If the goods have too much wear damage, Cariboo Outback Saddles & Supplies reserves the right to refuse the return. If the goods you are returning have been altered or modified in any way, this will immediately terminate any exchange of return provision offered above. Goods returned after 10 days will be subject to a 25% restocking fee. C.O.D. will not be accepted without prior approval. Girths, pads etc. returned dirty, you buy it! The return policy does not apply to saddles with adjusted trees to narrow width, clearance or custom ordered items, trade-ins, lay-away items, used items or DVD's.

Clearance Items/Lay-Away: Absolutely no refunds on clearance items, scratch 'n dent, used merchandise or lay away purchases. However we will exchange any unused item you are not satisfied with within 10 days of the invoice date. After exchanging the product for another item, the original no refund policy still applies.

Trade-Ins: The 30 day full money back guarantee does not apply to trade-in items.

Custom Orders: All special and custom orders require a 50% deposit at the time ordering with the balance due before the goods are shipped from our warehouse. Special and Custom orders refer to any order that was ordered from the factory or supplier, for the customer on the customer's behalf. Special and Custom orders generally take 6 to 12 weeks, however they can sometimes take longer due to unexpected shortages in raw materials, available cargo space on airlines and custom clearance delays. We have no control over the manufacturing time of Special or Custom order merchandise. Special and Custom order merchandise is entirely non-refundable.

Warranties: All new saddles sold by Cariboo Outback Saddles & Supplies are covered by the following product warranties. The manufacturer warranty covers the saddle tree against breakage under normal riding conditions to the original purchaser for the following periods: Exmoor English saddles - 2 years, Western Saddles - 2 years, Kimberley Stock, Kimberley Poley, Kimberley Lite Rider & Kimberley High Country - 2 years, Kimberley Trailmaster, Kimberley Campdraft & Kimberley Superior Poley saddles - 5 years, Down Under Collection - 10 years, Syd Hill, Toowoomba & Porters saddles 10 years. The tree warranty is covered by the manufacturer only and not by Cariboo Outback Saddles & Supplies and/or Down Under Saddle Supply.

The above warranty does not cover any other part of the saddle including the saddle horn, kneepads, stirrup bars, crupper bar, any hardware, stitching and decorative trim, it only covers the saddletree itself. The saddletree is the most integral part of the saddle; it is the frame upon which the saddle is built. All shipping charges incurred under the warranty are the responsibility of the purchaser.

Items are sometimes not exactly as illustrated in catalogue and website. Leather products can have minor marks and color variations due to the natural blemishes in cowhide.

A Safety tip from Cariboo Outback: Horse riding can be extremely enjoyable, but also dangerous. We recommend that you carefully check all equipment before riding. If in doubt, replace immediately. It is essential to maintain your saddle and tack regularly using our recommended oils and waxes. Check all stitching, stirrup leathers, stirrups, overgirth, girths, billet straps and all tack items each time before riding. We also suggest an approved safety helmet and safety vest be worn at all times when riding.

Important Information: THE COMPANY DOES NOT WARRANT ANY PRODUCT WHICH IS OR HAS BEEN THE SUBJECT OF MISUSE, NEGLIGENCE, ACCIDENT, REPAIR, OR ALTERATION WHICH, IN THE JUDGMENT OF THE COMPANY, AFFECTS THE PRODUCT'S STABILITY OR RELIABILITY. ANY AND ALL WARRANTIES OR GUARANTIES SHALL IMMEDIATELY CEASE AND TERMINATE AS TO ANY PRODUCTS OR PARTS THEREOF WHICH ARE ALTERED OR MODIFIED.

THE WARRANTIES REFERRED TO ABOVE SHALL BE THE SOLE AND EXCLUSIVE WARRANTIES. THERE SHALL BE NO OTHER WARRANTIES EXPRESS OR IMPLIED INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR ANY OTHER OBLIGATION ON THE PART OF THE COMPANY.

IN NO EVENT SHALL THE WARRANTIES OF THE COMPANY REQUIRE MORE FROM THE COMPANY THAN THE REPAIR OR REPLACEMENT OF ANY PART OR PARTS WHICH ARE FOUND TO BE DEFECTIVE WITHIN THE EFFECTIVE PERIOD OF THE WARRANTY. THE COMPANY SHALL HAVE NO LIABILITY FOR ANY INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, INDIRECT OR CONSEQUENTIAL DAMAGES.  

ANY AND ALL CONTROVERSIES OR CLAIMS ARISING OUT OF OR RELATING OF THE BREACH OF THIS AGREEMENT SHALL BE SETTLED IN WILLIAMS LAKE, BRITISH COLUMBIA, CANADA.

This Retail Terms of Sale and Warranties has been amended September 01, 2007; and supersede any existing terms of sale that may have been offered by the Company.

Privacy Policy: Cariboo Outback Saddles & Supplies will never share with or sell to third party any customer information, addresses, e-mail addresses or credit card information. We respect your privacy!